Knowledge Management


In a Digital era where most of your information is in the electronic format there is a big task in trying to identify the information beyond data. And it’s not just electronic data; there are endless files in the physical archive that have yet a story to tell. Scary enough, no one knows who else in your organization is accessing this information. Therefore data governance programs were promptly introduced.

Data Governance

This is an enterprise-wide program to help your organization determine what information is available, to whom,  at what location, and who is currently accessing it. Yet, this is not primary aimed at the Security office. This is most importantly for business users, to help them access and protect their information serving business processes: customer information, service history,  customer interaction… and these are just examples. Data governance is for all companies, both private and public,  big or small. In year 2014 the ‘data scientist’ job role was the most valued job role in the market.

Big Data & Data Science

There are other sources of data, other than the one the company owns. Internet is providing some very valuable publicly available sources, as there are some others private solutions and government systems. Put that together and it just might just increase your service quality or your business performance overall. All that provided you get the right business case.

Taxonomy Revealed

One of the most important value-added processes of Knowledge Management is identifying information pools, information type and assign value to the respective information. Only when the value of the information is known you may start reuse it properly and allow innovation to take place.

Innovation Inspired

Companies and organization survive in long term as they innovate. This is a well known fact. To leverage innovation on enterprise wide level you need to establish processes that will allow: (1) the capture of innovation, as it happens; (2) reuse of innovation on large scale to maximize value.

Search and Retrieve Information

Eventually business users can file documents in different virtual folders at the same time, without duplicating the information, and using metadata. Searching such documents just became easier, using metadata across groups and categorized documents. This tools may save up to 2 hours per day per employee, some analysts say.

Content, Variety, Volume

Many of the information resides in different content and sources. Some of them are bound to be industry standards such is Open Data, some are not. Being able to cope with all that variety is an orchestrated and efficient way and t requires dedicated tools and expertise. Delivery of information can be made ultimately available for each business user.

Human Workflow Approvals

Internal processes and approval flows have traditionally generated a lot of paper work. They still do, but the advantage of doing this electronically just got better: it’s faster, has audit trails, has history behind it, and it’s integrated into each one’s IT landscape. Most our processes just became self-serviceable.

Integration With Your Front and Back Office

By using Document Management Solution unstructured data may participate to business processes along any structured data. By gaining structure, files and other sources of information may be integrating using SOA to front office lines such as sales, marketing, call center, service, and to back office administrative processes, operations and business reporting lines.